Most locations are now shipping as normal, however we do currently experience deliverability issues shipping to Republic of Ireland, Sweden, Norway, Finlaid, Switzerland and Australia. As such we currently cannot ship to those locations (in addition to any countries under legal sanctions)
We are working on solutions for these locations and apologise for the inconvenince caused.
Please be aware that there are occasional issues with delays at customs which are beyond the control of ourselves or our delivery partners. As of November 2022, we are seeing delays particularly in the European union, though the order does arrive after approximately 14-21 days.
We are working hard to provide a better solution to our customers in the European Union, and hope to have some announcements around this in the coming months.
Promotion: FREE UK DELIVERY ON ORDERS OVER £100
All retail orders that have a product value of over £100 will be shipped to a UK address within 1 working day. All EU orders are now £15.
Please note, this can not be used in conjunction with other sales or promotions (such as 3 for 2 or referral discount code deals)
ORDERS TO THE USA
Orders to the USA can be delivered via DHL for £20. Unfortunately we cannot send to Armed Forces addresses or PO Boxes. Please get in touch with [email protected] if you require delivery to a PO Box or Military address for an up to date quote.
REST OF THE WORLD
Worldwide orders are shipped either by DHL or through Royal Mail, depending on the destination, the rate is £35
ORDERS PLACED BEFORE 1PM SHIPPED THAT DAY MON-FRI
All orders (both UK and International) processed by 1pm Mon-Fri excluding Bank Holidays will be shipped that day, all orders after this time period will be shipped the following working day at 1pm. If this is not possible we will give you plenty of warning in advance on the website and/or via our Email.
CHANGING DELIVERY ADDRESS AFTER DISPATCH
Some of our delivery partners may allow you to change the delivery address after dispatch. We do not recommend or support this method of delivery. If you decide to still request a parcel redirect, we cannot support you through delivery delays or other problems with shipping - so please be aware you use this at your own risk and an issues must be sent to the delivery partner.
Royal Mail Strikes December 2022
Due to both the national strikes by Royal Mail, the backlog of the overall UK delivery network from black friday, and the increase demand over December, we are experiencings exceptional shipping delays to some customers. Most UK deliveries are still arriving next business day, but some customers are experiencing delays out of our control
We are sending out parcels with alternative services where possible, but certain sections of the country are blocked out entirely from some delivery networks - this is an evolving situation and we are unable to keep an updated list as shipping becomes available and unavailable.
In order to get your delivery to you as fast as possible we are using a variety of delivery partners on an ad-hoc basis. We send the parcels on next-day delivery - although all services are advising us there is a 24-72 hour delay on some parts of those services (despite their name!)
We are working as hard as we can to get your deliveries to you as fast as possible, and we thank you for your patience.